Wansiri Hospitalでのケロイド瘢痕治療

案内とは異なり、通訳はいませんでした。特に看護スタッフの場合、すべての内容を分かりやすく詳しく説明できるほど英語力が十分でないことがありました。 外科医との相談は、予想していたほど詳細ではありませんでした。パッケージに含まれるサービスと含まれないサービス（特に搬送）が必ずしも明確ではありませんでしたが、大きな隠れた費用の罠はありませんでした。手術後の病院食や消化の良い食事は常に課題ですが、異なる文化圏ではさらにその傾向が強まる可能性があります。 ――特別な食事の希望については尋ねられませんでした。そのため、ベジタリアン・ヴィーガン・コーシャ・ハラール食が必須の方は、必ず事前に確認しておくべきです。また、病院のベッドは私の感覚では非常に硬く、特に体をあまり動かせない状況では、さらに不快に感じられました

Patient Complaint Regarding Treatment Plan and Communication at Wansiri I am documenting my concerns regarding the communication, treatment planning, and services I received at Wansiri. Before my appointment, I specifically requested the following treatments: * Ablative CO2 laser treatment for the full face and décolletage * Ultherapy for the full face The estimated total cost discussed was approximately USD 2,000. The doctor agreed to this proposed treatment plan, and I confirmed that I wished to proceed based on that agreement. However, on the day of the scheduled treatment, the doctor informed me that she did not want to perform any CO2 laser treatment on my face. This was a significant change from the treatment plan that had previously been discussed and agreed upon. Instead, the doctor and coordinator recommended a different package consisting of: * Thermage treatment around the eyes * Ultherapy for the full face * Microneedling The revised package cost approximately USD 5,000, which was more than double the original estimate. My primary concerns were not adequately addressed. In particular: * No CO2 laser treatment was performed on my face. * No treatment was provided for my décolletage. * The crepey skin around my eyes, which was one of my main concerns, was not adequately addressed. * The treatment plan was substantially changed on the day of the procedure, after I had already traveled to and committed to receiving treatment at the clinic. * The reasons for changing the original treatment plan were not clearly explained before the appointment. * I was presented with considerably more expensive alternatives without adequate time to consider the change or seek another medical opinion. I relied on the doctor’s prior agreement when deciding to proceed with treatment at Wansiri. Had I been informed in advance that the doctor would not perform CO2 laser treatment on my face or décolletage, I could have reconsidered the appointment, consulted another provider, or made a more informed decision. As a result, I felt pressured into accepting a treatment package that was significantly more expensive than the original estimate and that did not adequately address the skin concerns for which I sought treatment. I left feeling that the communication had been misleading and that I had not received the treatment plan I had originally agreed to. I believe communication between the doctor, coordinator, and patient should be improved. Any changes to an agreed treatment plan, particularly changes involving substantially different procedures and costs, should be clearly communicated before the patient arrives for treatment. I am requesting a written explanation of: 1. Why the originally agreed CO2 laser treatment was declined on the day of treatment. 2. Why I was not informed of this change before the appointment. 3. Why no treatment was provided for my décolletage. 4. How the recommended treatments were intended to address the crepey skin around my eyes. 5. Why the final cost increased from approximately USD 2,000 to approximately USD 5,000. 6. What resolution or compensation the clinic proposes regarding the difference between the agreed treatment plan and the services ultimately provided.

不満は何もありません。すべてがスムーズに進み、全体的な体験には満足しています。

言葉の壁が問題でした。食事はひどく、文化の違いへの配慮が全くありませんでした。予約した診察でも1時間以上待たされました。スタッフ全員の対応は最低限のものでした。私は友人にはワンシリ病院を勧めません。問題解決のために妻に連絡するよう依頼したにもかかわらず、スタッフは応じてくれませんでした。