Dr. Chen Surgery Hospital International Center

Dear Khwie-Hoa, Thank you for sharing your feedback with us. We sincerely apologize that your experience and recovery process did not meet your expectations. We understand your concerns regarding the swelling, bruising, and your current facial appearance after surgery. As healing after facial procedures can continue over several months, some tightness, swelling, and asymmetry may gradually improve over time. However, we fully understand how frustrating and stressful this experience can feel for you. We are also sorry to hear that you felt communication regarding anesthesia concerns and post-operative care could have been better. Your feedback is valuable to us and has been shared with our team to help improve our patient care experience moving forward. Since some time has already passed after your surgery, we would genuinely appreciate the opportunity to follow up on your current condition directly with our medical team. Please kindly contact us privately with updated photos and details of your concerns so we can properly review your case and assist you further. At DCH, we truly care about our patients’ recovery and long-term satisfaction, and we remain committed to supporting you throughout your healing journey. Wishing you all the best, and we hope to hear from you soon.